BPM, BPMN en BPMS in de Praktijk

Lesmethode :

Klassikaal

Algemeen :

Als je processen wilt verbeteren en helder wilt vastleggen, helpt deze cursus je om grip te krijgen op zowel Business Process Management als de BPMN-notatie. Je ontdekt hoe je processen analyseert, waar verspillingen en knelpunten ontstaan en hoe je met duidelijke modellen meer structuur brengt in je dagelijkse werk. Je leert niet alleen hoe je processen inzichtelijk maakt, maar vooral hoe je deze kennis inzet om betere keuzes te maken binnen je organisatie.

Tijdens de cursus ga je stap voor stap aan de slag met procesanalyse, requirements gathering en het uitwerken van zowel AS IS- als TO BE-processen. Je krijgt inzicht in workflow-diagrammen, proces-layering en de rol van business rules binnen BPM. Ook verdiep je je in BPMN 2.0, waarbij je werkt met events, gateways, transacties en foutafhandeling. Door de combinatie van methodieken, analysetechnieken en praktijkmodellen krijg je een compleet beeld van hoe moderne procesverbetering werkt en hoe je dit toepast in complexe organisaties.

Je oefent met realistische scenario's waarin je een proces uitwerkt van analyse tot redesign, inclusief het testen van verbeteringen en het beoordelen van impact op teams en systemen. Je werkt aan cases waarin je BPMN-modellen bouwt, risico's inschat en concrete verbeterplannen opstelt, zodat je de geleerde technieken direct kunt toepassen in je eigen werkomgeving.

Doel :

Na deze cursus kun je processen analyseren, modelleren en verbeteren met BPM en BPMN en deze vaardigheden direct toepassen in je eigen organisatie.

Doelgroep :

Deze cursus is bedoeld voor businessanalisten, procesanalisten, functioneel beheerders, architecten, consultants en professionals die processen willen modelleren of verbeteren, ongeacht ervaringsniveau.

Voorkennis :

Kennis van activity diagrams en workflow-concepten is een pré
Het cursusmateriaal is in het Engels, een goede beheersing van de Engelse taal is vereist.

Onderwerpen :

- Introduction to process analysis
+nbsp;+nbsp;+nbsp;- Understand the need for BP Analysis
+nbsp;+nbsp;+nbsp;- Discuss a framework for process improvement
+nbsp;+nbsp;+nbsp;- Choosing a process to improve
+nbsp;+nbsp;+nbsp;- Solidify strong project objectives and goals
+nbsp;+nbsp;+nbsp;- Developing improvement goals
- Requirements gathering
+nbsp;+nbsp;+nbsp;- Business analysis.
+nbsp;+nbsp;+nbsp;- Requirements management and Use cases.
+nbsp;+nbsp;+nbsp;- Types of users and their characteristics.
+nbsp;+nbsp;+nbsp;- Creating a requirements management plan.
+nbsp;+nbsp;+nbsp;- Project and Systems development Lifecycle.
+nbsp;+nbsp;+nbsp;- Concepts, tools & techniques for analysts.
- Understand the process
+nbsp;+nbsp;+nbsp;- Create an Elicitation Plan
+nbsp;+nbsp;+nbsp;- Review workflow diagramming techniques
+nbsp;+nbsp;+nbsp;- Develop a visual representation of a process
+nbsp;+nbsp;+nbsp;- Discuss the reasons for creating AS IS
+nbsp;+nbsp;+nbsp;- Discuss the appropriate level of detail
+nbsp;+nbsp;+nbsp;- Exercise: analyzing an example process
+nbsp;+nbsp;+nbsp;- Improve the process
+nbsp;+nbsp;+nbsp;- Brainstorm on to be alternatives
+nbsp;+nbsp;+nbsp;- Use the process improvement strategy
+nbsp;+nbsp;+nbsp;- Test process improvements for potential pitfalls
+nbsp;+nbsp;+nbsp;- Create to be models with a re-design
+nbsp;+nbsp;+nbsp;- Business procedures supporting the process
- Process layering
+nbsp;+nbsp;+nbsp;- What is layering?
+nbsp;+nbsp;+nbsp;- Common layers
+nbsp;+nbsp;+nbsp;- Audience for each layer
+nbsp;+nbsp;+nbsp;- Digesting the layers
+nbsp;+nbsp;+nbsp;- Layering exercise
- BPMN 2.0 notation
+nbsp;+nbsp;+nbsp;- Events, Gateways, Activities
+nbsp;+nbsp;+nbsp;- Defining Events
+nbsp;+nbsp;+nbsp;- Configuring Timeouts
+nbsp;+nbsp;+nbsp;- Catching Exceptions
+nbsp;+nbsp;+nbsp;- Using Pools and Lanes
+nbsp;+nbsp;+nbsp;- Exercise: Sequence and Message flow
- Events
+nbsp;+nbsp;+nbsp;- Concepts
+nbsp;+nbsp;+nbsp;- Start and End Events
+nbsp;+nbsp;+nbsp;- Intermediate Events
+nbsp;+nbsp;+nbsp;- Trigger
+nbsp;+nbsp;+nbsp;- Types of Events
- Gateways
+nbsp;+nbsp;+nbsp;- Sequence Flow Considerations
+nbsp;+nbsp;+nbsp;- Exclusive Gateway
+nbsp;+nbsp;+nbsp;- Inclusive Gateway
+nbsp;+nbsp;+nbsp;- Parallel Gateway
+nbsp;+nbsp;+nbsp;- Event-Based Gateway
+nbsp;+nbsp;+nbsp;- Parallel Event-Based Gateway
+nbsp;+nbsp;+nbsp;- Exercise: Complex Gateway
- Advanced constructs
+nbsp;+nbsp;+nbsp;- Compensation Handler
+nbsp;+nbsp;+nbsp;- Compensation Triggering
+nbsp;+nbsp;+nbsp;- Relationship between Error Handling and Compensation
+nbsp;+nbsp;+nbsp;- Transaction definition
+nbsp;+nbsp;+nbsp;- Transaction outcomes
- Rules-driven process design
+nbsp;+nbsp;+nbsp;- Business rules within BPM
+nbsp;+nbsp;+nbsp;- Externalizing existing rules
+nbsp;+nbsp;+nbsp;- Identifying new rules
+nbsp;+nbsp;+nbsp;- Managing business rules
+nbsp;+nbsp;+nbsp;- Leveraging business rules
+nbsp;+nbsp;+nbsp;- Business rules exercise
- Process and service identification methodologies
+nbsp;+nbsp;+nbsp;- Overview of popular methodologies
+nbsp;+nbsp;+nbsp;- Top-down modeling
+nbsp;+nbsp;+nbsp;- Bottom-up modeling
+nbsp;+nbsp;+nbsp;- Goal-service modeling
+nbsp;+nbsp;+nbsp;- BPM modeling pitfalls
- Implement the Process
+nbsp;+nbsp;+nbsp;- Identify transition needs by gap analysis
+nbsp;+nbsp;+nbsp;- Utilize a Change and Impact Worksheet
+nbsp;+nbsp;+nbsp;- Identify risks and impacts to the organization
+nbsp;+nbsp;+nbsp;- Develop a plan to manage impacts