2-Day Employee Experience Design Thinking Course

Design Thinking is entering the world of Human Resources Management more and more. This 2-day program will bring you the latest insights and best practices on how Design Thinking can create value to your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.

This high energy 2-day course will give you a common level of understanding of the Design Thinking principles, key tools & terminology and how you can apply it to innovate in HR. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.

Who is it for?
Team Managers, HR Consultants, Communication Professionals, You! This course is for everyone dealing with people journeys in a working environment. 

What will you learn
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in HR.
Learn how to:

• Use Design Thinking to innovate in HR and create an organization human centred, where people feel recognized, motivated and engaged.
• Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas.
• Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys.
• Identify the moments that matter to the employee’s, and create rewarding journey maps of their employment experience.