Communicatieve vaardigheden
"Ik wil graag leren om beter confrontaties aan te gaan en duidelijk mijn grenzen aan te geven. De training die ik volgde was enorm praktisch en waardevol. Anne-Lot, de trainer, wist theorie op een fijne manier aan de praktijk te koppelen. Haar empathische aanpak gaf me het vertrouwen om open te zijn en te oefenen. Een training die ik absoluut aanraad! " - 27-10-2024 00:00
"Ik wil graag leren om beter confrontaties aan te gaan en duidelijk mijn grenzen aan te geven. De training die ik volgde was enorm praktisch … alles lezen - 27-10-2024 00:00
Startdata en plaatsen
placeUtrecht 2 jan. 2025 tot 17 jan. 2025 |
placeUtrecht 8 apr. 2025 tot 23 apr. 2025 |
placeUtrecht 12 aug. 2025 tot 27 aug. 2025 |
placeUtrecht 5 nov. 2025 tot 20 nov. 2025 |
Beschrijving
Leer hoe je diverse vormen van communicatie toepast. Met de inzichten van gedrag weet je hoe je met je communicatie daarop in kan spelen. Je leert denken en praten vanuit de ontvanger van de boodschap, weloverwogen je standpunt te bepalen, structuur aan te brengen in de communicatie en de kwaliteit van de informatieoverdracht te verbeteren.
Onderwerpen
- Communicatievormen.
- Hoe je overkomt op anderen.
- Do's en Don'ts
- Je verplaatsen in de ontvanger.
- Gedrag herkennen en erop inspelen.
- Verschil tussen extravert en introvert gedrag.
- Zendtijd geven en krijgen.
- Gelijktijdig denken en praten voorkomen.
- Je standpunt presenteren.
- Communicatie structureren.
- Kwaliteit informatieoverdracht ve…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Leer hoe je diverse vormen van communicatie toepast. Met de inzichten van gedrag weet je hoe je met je communicatie daarop in kan spelen. Je leert denken en praten vanuit de ontvanger van de boodschap, weloverwogen je standpunt te bepalen, structuur aan te brengen in de communicatie en de kwaliteit van de informatieoverdracht te verbeteren.
Onderwerpen
- Communicatievormen.
- Hoe je overkomt op anderen.
- Do's en Don'ts
- Je verplaatsen in de ontvanger.
- Gedrag herkennen en erop inspelen.
- Verschil tussen extravert en introvert gedrag.
- Zendtijd geven en krijgen.
- Gelijktijdig denken en praten voorkomen.
- Je standpunt presenteren.
- Communicatie structureren.
- Kwaliteit informatieoverdracht verbeteren.
- Woordkeus en non-verbale communicatie.
- Luisteren, samenvatten en doorvragen.
- Overtuigend argumenteren en discussieren.
- Communiceren in klantgesprekken en groepsgesprekken.
- Klachtenmanagement.
- Feedback geven en ontvangen.
Verankering
- Je ontvangt een gedragsanalyse waaruit onder andere blijkt waar je valkuilen liggen op het gebied van communicatie.
- Voorafgaande aan de training worden de (interne) (klant)contactmomenten geïnventariseerd. Per contactmoment worden normen vastgesteld op het gebied van communicatie. Deze contactmomenten en normen worden samen vastgelegd in een handboek, dat je als naslagwerk kunt gebruiken.
Doelgroep
Iedereen die zijn communicatieve vaardigheden wil verbeteren.
Investering
Voor deze driedaagse open inschrijvingstraining Communicatieve vaardigheden investeer je € 2.285,-. Dit bedrag is exclusief BTW, inclusief telefonische intake, materiaalkosten, certificaat van deelname en verzorging.
"Ik wil graag leren om beter confrontaties aan te gaan en duidelijk mijn grenzen aan te geven. De training die ik volgde was enorm praktisch en waardevol. Anne-Lot, de trainer, wist theorie op een fijne manier aan de praktijk te koppelen. Haar empathische aanpak gaf me het vertrouwen om open te zijn en te oefenen. Een training die ik absoluut aanraad! " - 27-10-2024 00:00
"Ik wil graag leren om beter confrontaties aan te gaan en duidelijk mijn grenzen aan te geven. De training die ik volgde was enorm praktisch … alles lezen - 27-10-2024 00:00
"Improving my communication skills has made me reflect on many things I might have taken for granted. The importance of being present, actively listening to others, asking questions, and trying to synthesize what I?ve heard. I recommend this training to everyone: communication is a key element, and certain principles should always be cultivated. " - 07-05-2024 00:00
"Improving my communication skills has made me reflect on many things I might have taken for granted. The importance of being present, active… alles lezen - 07-05-2024 00:00
"The training was delivered in an interesting and engaging way. It allowed us to see the importance of proper communication. I now know that asking open questions and using the LSD method will help me to organise my work better. " - 07-05-2024 00:00
"The training was delivered in an interesting and engaging way. It allowed us to see the importance of proper communication. I now know that … alles lezen - 07-05-2024 00:00
"Great approach by the presenters. A lot of questions to get thoughts from the participants which help to realise what we need. Creative tasks which are not obvious, which allows us to think more about the whole picture, not only how we see some cases. The training helped me to see differently for some of the issues. " - 07-05-2024 00:00
"Great approach by the presenters. A lot of questions to get thoughts from the participants which help to realise what we need. Creative task… alles lezen - 07-05-2024 00:00
"De training heeft inzicht geven dat het dingen vaak vanuit eigen perspectief gezien worden maar dat het dan nog niet zo hoeft te zijn. Hoe hier dan rekening mee te houden en dingen te kunnen be?nvloeden bij de ander. Mensen zijn verschillend en vragen om een eigen stijl van benaderen. Ook het inzicht dat aangeleerd gedrag niet perse ook natuurlijk gedrag is en dat het wat dichter bij jezelf blijven en behoefte uitspreken best prima is. " - 26-09-2023 00:00
"De training heeft inzicht geven dat het dingen vaak vanuit eigen perspectief gezien worden maar dat het dan nog niet zo hoeft te zijn. Hoe h… alles lezen - 26-09-2023 00:00
"I thought it was helpful bringing to light considerations when approaching various topics and presentations. I would have liked more focus on how to actually structure presentations and how to identify what specifically should be in the presentation. " - 20-07-2023 00:00
"I thought it was helpful bringing to light considerations when approaching various topics and presentations. I would have liked more focus o… alles lezen - 20-07-2023 00:00
"I think the trainer did a really good job to engage the participants and relate the training to practical examples. I thought it was insightful to understand various listening styles and how I apply that in my daily life. " - 19-07-2023 00:00
"I think the trainer did a really good job to engage the participants and relate the training to practical examples. I thought it was insight… alles lezen - 19-07-2023 00:00
"The two-day sessions were very insightful as in addition to the methodology provided, we have discussed real examples that we face on a daily basis. This is of particular interest when addressing a senior audience and the potential challenges when presenting it. " - 18-07-2023 00:00
"The two-day sessions were very insightful as in addition to the methodology provided, we have discussed real examples that we face on a dail… alles lezen - 18-07-2023 00:00
"-Valuable training for communication awareness and to boost team interaction en feedback
-Trainer is very open to discuss practical cases, demonstrate by role plays and provide tips en tricks
-Two morning sessions worked quite well since it allowed to digest insights
-Videos are a nice break and trigger close observation
-As preparation on learning goals, perhaps consider an on-line test for trainees to determine their communication style, pitfalls and goals
-I would appreciate a reading list or TedX talks for further exploration " - 18-07-2023 00:00
"-Valuable training for communication awareness and to boost team interaction en feedback -Trainer is very open to discuss practical cases… alles lezen - 18-07-2023 00:00
"I liked the way training was organized, first part was more soft and the second more techniques oriented. Training had a lot of thought provoking moments and allowed reflecting on existing communication styles and how to improve them. Raising awareness about various personality types and encouraging giving feedback within the group facilitated getting to know and understand each better. Big thanks to Katrin for making safe and collaborative space for all participants. " - 14-07-2023 00:00
"I liked the way training was organized, first part was more soft and the second more techniques oriented. Training had a lot of thought prov… alles lezen - 14-07-2023 00:00
"I wanted to learn how to present my topics in a more efficient way to management, so that they don?t draft to details and we get decision in one go. Katrin gave perfect suggestions, we practiced among ourself our example cases. It was an effective and useful training. " - 14-07-2023 00:00
"I wanted to learn how to present my topics in a more efficient way to management, so that they don?t draft to details and we get decision in… alles lezen - 14-07-2023 00:00
"Some relevant strategies and focus points for basic communication were shown. For me, they are effective and insightful. The practical cases also gave additional insights. I recommend to spend more time giving concrete examples of the explained insights before getting into the cases. " - 24-05-2023 00:00
"Some relevant strategies and focus points for basic communication were shown. For me, they are effective and insightful. The practical cases… alles lezen - 24-05-2023 00:00
"I liked the training, it was insightful and I hope that it will help me to improve my listening, communication and negotiation skills. The atmosphere was very friendly so I was not afraid to speak up. " - 24-05-2023 00:00
"I liked the training, it was insightful and I hope that it will help me to improve my listening, communication and negotiation skills. The a… alles lezen - 24-05-2023 00:00
"This training helped me to be conscious of the different levels of communication, the importance of the attitude (performance) and the expression of trust during a presentation. Also to be aware of listening and influencing styles.
Great content, it could be better if the instructor share other materials where we can learn more about what she presented, like books, videos, podcats, etc.
I enjoyed the activities and the participation in case studies. " - 24-05-2023 00:00
"This training helped me to be conscious of the different levels of communication, the importance of the attitude (performance) and the expre… alles lezen - 24-05-2023 00:00
"The training was a nice combination of theory and practice and got me out of my comfort zone. It wasnt just about obvious basics but really laid nice groundwork for all my communication skills " - 24-05-2023 00:00
"The training was a nice combination of theory and practice and got me out of my comfort zone. It wasnt just about obvious basics but really … alles lezen - 24-05-2023 00:00
"The goal for this training to gain the basic communication skills in terms of both speaking and listening. The exercises in the training were very interactive and it was good to see other peoples behaviors on a variety of cases. The trainer was very successful, understanding, and kind. " - 24-05-2023 00:00
"The goal for this training to gain the basic communication skills in terms of both speaking and listening. The exercises in the training wer… alles lezen - 24-05-2023 00:00
"To learn more about myself. I woukd recommend it to colleagues to get insight and and also build on relationships within the company. I was supprised about how I was precived compared to how I see myself.
Good training all and all! " - 15-03-2023 00:00
"To learn more about myself. I woukd recommend it to colleagues to get insight and and also build on relationships within the company. I was … alles lezen - 15-03-2023 00:00
"I came in with an open mind and am happily surprised. It?s been a good training with fun exercises that all have contributed in conveying the message.
I have a number of things that I?ll try to implement in my work life. " - 15-03-2023 00:00
"I came in with an open mind and am happily surprised. It?s been a good training with fun exercises that all have contributed in conveying th… alles lezen - 15-03-2023 00:00
"My aim was to gain strategies for winning negotiations. It is always good to have a reflection of your own characteristics and know the benefits of it. Good practical exercise " - 15-03-2023 00:00
"My aim was to gain strategies for winning negotiations. It is always good to have a reflection of your own characteristics and know the bene… alles lezen - 15-03-2023 00:00
"Very informative and helpful on how to use certain tools . I do think it might be better for the next time to have a bit more time to practice certain theorie " - 15-03-2023 00:00
"Very informative and helpful on how to use certain tools . I do think it might be better for the next time to have a bit more time to practi… alles lezen - 15-03-2023 00:00
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.