ITIL® 4 Practitioner: Release Management E-Learning with Exam [E-ITIL4P-PIC-RM-GEL]

OVERVIEW

The Release Management practice course focuses on providing an understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.

OBJECTIVES

What will you learn by taking this course?

ITIL 4 Practitioner: Release Management enables professionals to:

• Key concepts of the Release Management Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model

CONTENT

Module 0 – Welcome to ITIL 4 Release Management Practice

Module 0 introduces you to the main course features:

• Introduction to the certification program
• Course navigation video
• Course guide: Exam information, FAQs, and lesson plan

Module 1 – Purpose and key concepts

Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.

Module 2 – Value streams, processes and people

Module 2 begins by explaining the release management practice processes . It also describes the inputs, outputs and key activities of the processes.

The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organization’s value streams.

We finish by describing the three key roles involved in the practice and how to position the practice in the organizational structure.

Module 3 – Support, development and success of the practice

Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.

We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.

The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.

Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.

The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.

Module 4 – The practice exams

Module 4 contains two practice tests provided by PeopleCert.

Module 5 – ITIL 4 Release Management Practice wrap-up

Module 5 provides information on booking the exam and other courses of interest.