ITIL® 4 Specialist: Plan, Implement & Control E-Learning with Exam [E-ITIL4P-PIC-GEL]

OVERVIEW

The ITIL 4 Specialist: Plan, Implement and Control combined practice course is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.

These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.

OBJECTIVES

ITIL 4 Specialist: Plan, Implement and Control enables professionals to:

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organisation’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

CONTENT

Module Titles and learning outcomes:

There are 5 Practices that cover:

• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management

Each Practice is then covered by a number of training modules.

• Module 0: Welcome to ITIL 4 Specialist: Plan, Implement and Control

Change Enablement

• Module 1: Introduction to Change Enablement
• Module 2: Processes, value streams and people
• Module 3: Enabling the practice
• Module 4: The practice exams
• Module 5: ITIL 4 Change Enablement wrap-up

Deployment Management

• Module 1: Introduction to Deployment Management
• Module 2: Processes, value streams and people
• Module 3: Enabling the practice
• Module 4: The practice exams
• Module 5: ITIL 4 Deployment Management wrap-up

Release Management

• Module 1: Introduction to Release Management
• Module 2: Processes, value streams and people
• Module 3: Enabling the practice
• Module 4: The practice exams
• Module 5: ITIL 4 Release Management wrap-up

Service Configuration Management

• Module 1: Introduction to Deployment Management
• Module 2: Processes, value streams and people
• Module 3: Enabling the practice
• Module 4: The practice exams
• Module 5: ITIL 4 Service Configuration Management wrap-up

IT Asset Management

• Module 1: Introduction to IT Asset Management
• Module 2: Processes, value streams and people
• Module 3: Enabling the practice
• Module 4: The practice exams
• Module 5: ITIL 4 IT Asset Management wrap-up