Microsoft Desktop and Endpoint Administrator

Microsoft Desktop and Endpoint Administrator

This self-study package from Microsoft contains: E-Learning courses, an exam simulator, online mentoring and a practice lab. You will have 180 days access to the lab environment.

The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization.

Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.

This learning package contains the following modules:

• Windows Desktop Administration (2023).
• Microsoft MD-102: Microsoft Endpoint Administrator.

Audience

This self-study package is suitable for:

• Microsoft 365 Administrators.
  Endpoint Administrators.

Learning Objectives

Students following the Windows Desktop Administration pathway acquire the knowledge required to deploy, configure and secure devices and client applications in an enterprise environment, and to manage and monitor these programmes. They oversee the management of issues such as identification, access, policies, updates and applications.

In addition, they master the evaluation, planning, migration, deployment and management of Microsoft Windows services.

In this Microsoft MD-102: Microsoft Endpoint Administrator course, students learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

The course introduces essential elements of modern management, co-management approaches and Microsoft Intune integration. It covers app deployment, management of browser-based applications and key security concepts such as authentication, identities, access and compliance policies. Technologies such as Azure Active Directory, Azure Information Protection and Microsoft Defender for Endpoint are explored to protect devices and data.

Welcome to the Microsoft Endpoint Administrator Practice Lab. Upon completion of this title, you will have gained hands-on experience in managing, configuring and maintaining enterprise environments using the Microsoft Intune Admin Center.

Completing the modules will improve your practical skills in managing and monitoring remote devices using Microsoft technologies, especially Microsoft Intune and Entra, formerly known as Azure Active Directory. The same modules help you understand the objectives and competencies required for the Microsoft Endpoint Administration certification exam (MD-102).

Prior knowledge

No prior hands-on experience is required to use or complete the Practice Lab. However, we assume you know how to use a computer and are familiar with basic networking technologies and operating system management.

Course content

Part 1: Windows Installation and Administration
In this part, the focus will be on Windows installation and management.

E-learning courses (6 hours +)

Windows Installation: Windows 11 Installation Basics

Course: 1 Hour, 12 Minutes

• Course Overview
• Basic Features of Windows 11
• Windows 11 System Requirements
• Feature-specific Requirements
• Feature Removals and Deprecations
• Installation Options
• Windows 11 Upgrades
• File and Data Backups
• Migrating Files and Settings
• Using PC Health Check
• Microsoft Accounts
• Microsoft Store
• Windows 11 Tips
• Course Summary

Windows Installation: Windows 11 Installation Options

Course: 1 Hour, 18 Minutes

• Course Overview
• Windows 11 Deployment Preparation
• Best Practices for Clean Installations
• Creating a Windows 11 USB with the Media Creation Tool
• Performing a Clean Installation of Windows 11
• Completing Post Installation Steps
• Intune Windows 11 Upgrade Requirements
• Intune Feature Update Deployment
• Monitoring and Reporting with Intune
• Windows ImageCapture Using the DISM Tool
• Windows 11 Autopilot
• Activating Windows 11
• Course Summary

Windows Desktop Management: System Settings

Course: 1 Hour, 32 Minutes

• Course Overview
• Windows Registry
• Registry Values, Keys, and Hives
• Registry Files
• Accessing the Registry in Windows 11
• Backing up the Registry in Windows 11
• Windows Settings
• Accessing Settings in Windows 11
• Windows Control Panel Applets
• Adjusting Display and Theme Settings
• Configuring Power Management Settings
• Configuring Accessibility Settings
• Managing the Windows Desktop
• Course Summary

Windows Desktop Management: Default Applications

Course: 1 Hour, 22 Minutes

• Course Overview
• Windows Applications
• Web Browser Applications
• Productivity Focused Applications
• Mail and Calendar Applications
• Media Applications
• Settings App
• Task Manager
• Managing Programs and Performance Using Task Manager
• Microsoft Teams
• Microsoft Teams Chat
• Microsoft Teams Channels
• Using the Snipping Tool
• Course Summary

Windows Desktop Management: Administrative Tools & Utilities

Course: 1 Hour, 14 Minutes

• Course Overview
• Microsoft Management Console (MMC)
• Accessing the Microsoft Management Console
• Adding and Removing Snap-ins
• MMC Console Access Options
• Using Remote Desktop
• Remote Assistance
• Remote Desktop Security
• Working with System Configuration
• Using the Windows 11 Command Prompt
• Windows PowerShell
• Course Summar

Part 2: Windows System Administration
In this part, the focus will be on Windows administration, such as managing users and groups, applications, and printing services. You will also explore system security and maintenance, services, devices, storage, networking, and file sharing.

E-learning courses (10 hours +)

Windows Administration: Managing Users & Groups

Course: 1 Hour, 43 Minutes

• Course Overview
• Users and Groups
• Types of User Accounts
• Creating Multiple User Accounts
• Managing User Accounts
• Working with Account Settings
• Working with Users and Groups
• Managing Group Privileges and Permissions
• Network and Domain Management
• Local Group Policy Editor
• Using Command-line Tools for User Management
• Account Security Considerations
• Unauthorized Access Risks
• Course Summary

Windows Administration: Windows Services, Devices, & Storage

Course: 2 Hours, 44 Minutes

• Course Overview
• Windows Services
• Types of Services
• Using the Service Manager
• Managing Services
• Device Manager
• Managing Devices in Windows
• Managing Devices Using PowerShell
• Device Security
• Storage Management
• Using the Disk Management Utility
• Managing Windows Files and Folders
• Managing Files and Folders In PowerShell
• Managing Files and Folders Using Group Policy
• Using the Disk Cleanup Utility
• Storage Management Practices
• Storage Device Maintenance
• Using Storage Sense
• Storage Spaces
• Course Summary

Windows Administration: System Security & Maintenance

Course: 1 Hour, 31 Minutes

• Course Overview
• Windows Security
• Threats and Vulnerabilities
• Working with the Windows Security App
• Managing Windows Users
• Managing User and Group Permissions
• Performing Security Maintenance
• Using the Microsoft Update Catalog
• Windows Server Update Services (WSUS)
• Configuring Antivirus and Firewalls
• Security Best Practices
• Zero Trust Ready
• Course Summary

Windows Administration: Networking & File Sharing

Course: 1 Hour, 47 Minutes

• Course Overview
• Networking and File Sharing
• File Sharing Configurations
• Accessing the Network and Sharing Center in Windows
• Configuring Network Settings
• Managing Network Settings Using Advanced Tools
• Sharing Folders and Resources
• Managing Folder and Resource Sharing
• Managing Sharing Permissions and Access Controls
• Network Security Practices
• Security Updates and Patches
• Configuring Firewall and Antivirus Settings
• Course Summary

Windows Administration: Managing Applications

Course: 1 Hour, 26 Minutes

• Course Overview
• Application Management
• Application Management Tools
• Windows App Types
• Working with the Programs and Features Tool
• Installing and Updating Applications
• Troubleshooting Applications
• Configuring Application Permissions
• Managing Application Performance and Resources
• Uninstalling Applications
• Application Maintenance
• Enterprise Application Management
• Limiting Installation of Applications
• Course Summary

Windows Administration: Managing Printing Services

Course: 1 Hour, 23 Minutes

• Course Overview
• Windows Print Services
• Print Services Management
• Devices and Printers Window
• Installing and Configuring Printers
• Managing Printers Settings
• Troubleshoot Printer Issues
• Managing Group Policy Printer Settings
• Using the Print Management Console
• Sharing Printers
• Windows Print Servers
• Course Summary

Part 3: Windows Maintenance and Troubleshooting
In this part, the focus will be on maintaining Windows 11 systems, which include backup and recovery options and troubleshooting.

E-learning courses (5 hours +)

Maintaining Windows 11 Systems

Course: 1 Hour, 23 Minutes

• Course Overview
• Windows Maintenance
• Using the Disk Cleanup Utility
• Running the Disk Defragmenter Utility
• Scheduling the Disk Defragmenter Utility
• Device Manager
• Accessing the Device Manager
• Configuring Devices in the Device Manager
• Troubleshooting Devices Using the Device Manager
• Updating Windows Systems
• Using the System File Checker Tool
• Using the Disk Management Utility
• Running the CHKDSK System Tool
• Course Summary

Windows 11 Backup & Recovery Options

Course: 1 Hour, 26 Minutes

• Course Overview
• Windows Backup Solutions
• Backup and Recovery Planning
• Performing Backups in Windows 11
• Setting Up And Using File History
• Optimizing OneDrive Solutions
• Creating A System Image Backup
• Using The System Restore Feature
• Using the Reset this PC Feature
• Working in the Windows Recovery Environment
• Using the Startup Repair Feature
• Restoring To A Previous Version
• Course Summary

Windows 11 Desktop Troubleshooting

Course: 1 Hour, 25 Minutes

• Course Overview
• Basic Troubleshooting Techniques
• Troubleshooting Application Issues
• Troubleshooting Sound Issues
• Windows Safe Mode
• Using Safe Mode for Troubleshooting
• Troubleshooting Issues Using Device Manager
• Windows Update
• Troubleshooting Post Update Issues
• Event Viewer
• Troubleshooting Program Compatibility
• Checking System Compatibility
• Course Summary

Advanced Troubleshooting in Windows 11

Course: 1 Hour, 8 Minutes

• Course Overview
• Accessing the Troubleshooter Tool in Windows
• Troubleshooting Internet Connections
• Troubleshooting Printers
• Troubleshooting Network Adapters
• Viewing Reliability History
• Task Manager
• Using the Task Manager for Troubleshooting
• Using the Resource Monitor for Troubleshooting
• Using Performance Monitor for Troubleshooting
• Course Summary

Assessment:
• Final Exam: Windows Desktop Administration

Microsoft MD-102: Microsoft Endpoint Administrator

In this learning, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.

Package Includes

• 12 Months Online Access featuring ondemand instructor-led classroom sessions with full audio and video lectures
• Measure Exam simulation
  170+ questions
• Tips & Tricks
• Online Mentor
  The online mentor can answer all your specific technical questions via chat or email related to your studies.
  Online Mentor is active for 90 days or 365 days - after activation!
• Real Live Practice Lab
  Welcome to the Microsoft Endpoint Administrator Practice Lab. After completion of this title, you will have gained hands-on experience in managing, configuring and maintaining corporate environments using the Microsoft Intune Admin Center.

  By completing the modules, you will improve your practical skills in managing and monitoring devices remotely using Microsoft technologies, especially Microsoft Intune and Entra, formerly known as Azure Active Directory. These same modules will help you understand the objectives and competencies required by the Microsoft Endpoint Administration certification exam (MD-102).

  This Practice Lab focuses on the practical aspects of the exam objectives to provide hands-on experience for preparation for the exam. No prior hands-on experience is required to use or complete this Practice Lab. However, we assume that you know how to use a computer and that you are familiar with basic networking technologies and operating system management.

Hybrid Learning offers a unique blend of training materials, videos, and exercises that you can apply independently to your specific learning needs. As an IT professional, you will have 12 months of access to the online training materials, allowing you to review and practice the content multiple times. This flexible approach ensures that you can thoroughly prepare for the exam and keep your knowledge up-to-date.

Course content

• MD-102: Introduction to Windows Endpoint Administration
• MD-102: Selecting a Deployment Tool
• MD-102: Migrating Windows Clients
• MD-102: Implementing a Provisioning Strategy
• MD-102: Deploying Windows Clients Using Autopilot
• MD-102: Managing Images Using the Microsoft Deployment Toolkit
• MD-102: Configuring Remote Management for Windows Clients
• MD-102: Implementing Device Compliance Policies
• MD-102: Managing Identity and Access Control
• MD-102: Managing Identity Using Microsoft Entra ID
• MD-102: Configuring Device Enrollment Using Intune
• MD-102: Configuring Bulk & Automatic Enrollment for Devices
• MD-102: Managing the Device Lifecycle in Intune
• MD-102: Implementing Endpoint Security Baselines & Policies
• MD-102: Protecting Devices with Microsoft Defender for Endpoint
• MD-102: Managing Device Updates
• MD-102: Monitoring Devices with Intune & Azure Monitor
• MD-102: Managing Devices with Configuration Profiles
• MD-102: Managing Device Configuration Using Microsoft Intune
• MD-102: Deploying Apps Using Intune, Office Deployment, & Customization Tools
• MD-102: Implementing App Policies Using Intune and Group Policy
• MD-102: Implementing App Protection & App Configuration Policies

Exclusive exam

IT Specialist exam

OEM Office Elearning Menu is an officially accredited Test Centre for Pearson Vue Test & Certiport. You are welcome to contact us for exams available through these Test Centres. Exams can be taken by appointment within office hours.

Date

You can start at any time! Please contact one of our training advisors.

Locations

Self-study

Learning method

E-Learning

Training duration: 22+ hours

Language

English

Tip!

Provide a quiet learning environment, time and motivation, audio equipment such as headphones or speakers for audio, account information such as login details to access the e-learning platform.