ITIL® 4 Practitioner: Deployment Management E-Learning with Exam [E-ITIL4P-PIC-DM-GEL]

OVERVIEW

The ITIL 4 Practitioner: Deployment Management course focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximizing value from this practice area. 

Partner Statement

The ITIL® 4 Practitioner: Deployment Management course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

OBJECTIVES

What will you learn by taking this course?

ITIL 4 Practitioner: Deployment Management enables professionals to:

• Key concepts of the Deployment Management Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model

CONTENT

Module 0: Welcome to ITIL 4 Deployment Management Practice

Duration: 55m

Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

Module 1: Key concepts

Duration: 1h

Module 1 explains the purpose and some key terms and concepts of the deployment management practice. It then describes the practice success factors (PSFs) and the key metrics of the deployment management practice.

Module 2: Processes, value streams and people

Duration: 1h

Module 2 begins with an explanation of the two deployment management practice processes: Deployment model development and improvement, and deployment lifecycle management. It describes the inputs, outputs and key activities of both processes.

The module goes on to explain how the practice supports service value streams, and how the deployment management practice is integrated in the organization’s value streams.

We finish by describing the two key roles involved in the practice and how to position the deployment management practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

Module 3 completes the content for this course with a description of further concepts that enable the deployment management practice.

We start by explaining automation and tooling, and providing recommendations for the automation of deployment management.

The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.

Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.

The module ends with recommendations for deployment management practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Deployment Management Practice wrap-up

Duration: 5m

Module 5 provides information on booking the exam and other courses of interest.